See what customers are saying about Lifepoint
‘Isaac has been a pleasure to deal with and always answers any queries promptly and efficiently’.
“I have only recently started dealing with Isaac but in that short period of time have come to recognize someone who apart from his professionalism genuinely cares about his clients and is prepared to go the extra mile to guarantee customer satisfaction. It is always a pleasure talking to him and I wish him much success for the future.
‘’ We have been with Lifepoint since the start. Isaac is always available to offer his time, invaluable advice and experience to provide an all round great service – well recommended!’’
‘’After researching Health Insurance online and being totally baffled I was introduced to Isaac via a networking site after asking for help. Isaac went into great detail as to what we were looking for and the level we wanted to pay. He explained options very clearly and concisely without me having to read reams of slanted promotional material from different companies. I then did the application with him and got the recommended health insurance.
During the whole process Isaac was professional, friendly and efficient. He answers the phone promptly and there are no call centres Big yayyyy! I would (and have) recommend him to anyone looking to avoid trawling through loads of information without a clear idea of what you are looking at!’
‘’Excellent service!! Best customer care I have ever experienced!’’
Lifepoint are always simple and friendly to deal with and provide excellent support in each of the service areas they offer. They were excellent in tailoring a bespoke and suitable policy for me and my family which offers a great deal of reassurance and comfort. Highly recommended.
I was referred to Isaac by a friend of mine, and he was absolutely fantastic. He went above and beyond in helping me find the perfect health insurance. Everything was straight forward. I highly recommend Lifepoint
Isaac has been amazing, great customer service always looking out for what package suits us best
Lifepoint has continuously provided us with a timely, professional and competitive service. Their after care is also excellent. We would recommend them any day
A very reliable and efficient company which places its clients’ needs at the heart of the service it provides. We have had excellent advice when choosing health cover and would happily recommend Lifepoint Healthcare.
Pleasure to work with. Very helpful. Gets the best deal possible
A truly refreshing approach to the corporate and private medical health insurance market. Every phone call and email gives the feeling lifepoint healthcare has your back!
Excellent service!! Best customer care I have ever experienced!
Excellent pricing, speedy response, transparent advice & impartial quotations. Well done. A satisfied client
Can’t say anymore really he is excellent on price and always available with a quick and efficient response time to any issue really the best
Many thanks for your unlimited patience in assisting us with selecting a suitable healthcare cover.
Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one’s own country.
Travel insurance can usually be arranged at the time of the booking of a trip to cover exactly the duration of that trip, or a “multi-trip” policy can cover an unlimited number of trips within a set time frame. Some policies offer lower and higher medical-expense options; the higher ones are chiefly for countries that have extremely high medical costs, such as the USA.
The most common risks that are covered by travel insurance plans are:
- Medical emergency (accident or sickness)
- Emergency evacuation
- Repatriation of remains
- Return of a minor
- Trip cancellation
- Trip interruption
- Visitor health insurance
- Accidental death, injury or disablement benefit
- Overseas funeral expenses
- Lost, stolen or damaged baggage, personal effects or travel documents
- Delayed baggage (and emergency replacement of essential items)
- Flight connection was missed due to airline schedule
- Travel delays due to weather
- Medical expense coverage can be per-occurrence or maximum-limit.
Basically, using insurance begins as you encounter any problem after you’ve purchased coverage and before or during a trip. (This won’t include coverage for essential steps on your trip that you failed to arrange for yourself, e.g., lodging, meals, fully adequate connection times between flights.)
Once you know the details of the problem (and any cost), you promptly contact the claims people for the company that issued your policy. You explain the situation, and they instruct you on what to do for a covered problem.
- For problems with modest cost that are covered, you’ll likely be told to pay the costs (preferably by credit card), keep all supporting bills/invoices/receipts, and to file a claim with the company after your trip is over.
- For problems with great cost (e.g., overseas medical evacuation can cost a fortune), the insurer may do the same…though such costs can easily exceed the maximum “draw” allowed on your charge card. Better travel insurers also have “preferred providers” in numerous countries, one of which may be able to help you at lesser cost than others…or even provide the service you need and directly bill the insurer.
- If you do not have the means to pay for what you need (and then wait for reimbursement), and no preferred provider can be used, some insurers will transfer funds to help. They do so only after being satisfied about costs encountered, and that they are sending the funds to and for someone who is covered.
To wisely purchase coverage, carefully read the policy before buying to assure it provides coverage you need…per the discussions below.
To be able to use your policy and procedures effectively, print copies and take two or more in separate bags. In addition, take copies of the instructions on how to contact the insurer’s claims section…at least in two separate bags.
Please refer to your policy documents.
Whilst we do not advise on individual travel insurance and the information you find regarding this product is only intended as a general guide, we do have a relationship with Avanti Travel, who provide excellent travel products. Please feel free to procure a quote through our site by clicking the link which will take you through to the Avanti travel cover quote system. You will also have the option of purchasing a product. Or call our travel partners Avanti on 0800 222 9186. One of the team will be happy to advise and guide you.